Help & FAQ

My Orders
What is Draft on Delivery?
How do I pay using a credit/debit card?
Is it safe to use my credit/debit card on gensetgo?
What steps does gensetgo take to prevent card fraud?
What is a 3D Secure password?
How can I get the 3D Secure password for my credit/debit card?
Can I use my bank's Internet Banking feature to make a payment?
Can I make a credit/debit card or Internet Banking payment on gensetgo through my mobile?
How do I place a Draft on Delivery (D-o-D) order?

Order Status
How do I check the current status of my orders?
What do the different order status mean ?
When and how can I cancel an order?

Shipping
What are the delivery charges?
What is the estimated delivery time?
Why does the delivery date not correspond to the delivery timeline mentioned?
Seller does not/cannot ship to my area. Why?
I need to return an item, how do I arrange for a pick-up?
Does gensetgo deliver internationally?

Courier
How does the delivery process work?
How are items packaged?
Are in-transit products insured?
How can I track the delivery of my order?

Cancellations & Returns
Can I cancel my order before despatch?
Can I cancel my order after arrival?
What if there is a manufacturing defect?
What if the arrived product is not what I had ordered for?
How will my money be returned?
When are returns not possible?
I've still not received the refund to my bank account. Why?
How long will it take to process my cancellation request?